We ask that you arrive to your appointment at least 10 minutes early, especially if you still need to pay a remaining balance. We understand that this is not always possible however please be aware that if you are late for your appointment your procedure/consultation may be cancelled as to not impact following appointments. If your appointment is cancelled due to you arriving late, the cost of your procedure minus the deposit will be refunded.
Please note; late for your appointment is defined as exactly 5 minutes after your appointment time.
There is no leniency or exceptions to this in order to provide a uniform and fair policy for all patients.
If you do not attend your appointment, and do not provide any notification to us that you will not be arriving, all sums of money which you have paid will not be refunded. For any cancellations we will provide you with a confirmation email or text (dependent on your preference) notifying that we have received your cancellation,
If you do not receive this confirmation text or email and we have it noted that you did not attend. You will not be entitled to any refund of your sums paid. It is your responsibility to ensure that the company is notified when you cannot attend your appointment and to ensure that you have received confirmation that your appointment has been cancelled.
If you need to cancel your appointment, providing that you give us 2 working days’ notice (Monday-Friday) 100% of the funds paid will be refunded. If you do not provide 2 working days’ notice, your deposit will not be refunded. If you have paid for your procedure/consultation in full you will be refunded the amount minus your deposit.